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The McQuaig System Validation Research Overview. The only assessment tools with value in terms of improving our ability to predict performance are those that meet accepted professional standards for their development and use. The McQuaig Technical Manual provides detailed information regarding the numerous research studies that have been conducted to determine the validity, reliability and test fairness of The McQuaig Word Survey®. For your convenience, an overview of these studies has been prepared by noted Organizational Psychologist, Dr. Rick D. Hackett. Case Studies The following case studies illustrate specific applications of The System which provides companies from different industries with the power to make people their competitive edge. Standard Coffee Services Company, America's largest coffee services company, achieved a 50% reduction in sales staff turnover, used their training dollars more effectively, and experienced a significant revenue increase. Johnson Inc., a leading Insurance Broker, increased Customer Service Rep productivity by 208% by aligning candidates’ motivations and temperament to job needs. They were recently recognized by CMAT as a world-class performer in customer management. Allied International Credit, a global leader in debt collection services, decreased turnover by 52%, to one-third the industry norm and greatly improved telesales productivity. Allied has been rated one of the 50 best managed companies for five years straight. AEGON Canada, a subsidiary of one of the world’s largest financial services firms, reduced turnover by 44% and achieved much higher results in their employee satisfaction surveys.
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has proven itself in a wide range of organizational settings for over
30 years.